Privacy Policy
Effective Date: July 1, 2026
Welcome to the WhatsApp chatbot services provided by Flier Corporation. This chatbot supports our products, including Flydoc and Flyagent, to help users access information, receive support, and interact with our services.
By using this chatbot, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on your interaction with the chatbot, we may collect:
- Your name (if provided)
- WhatsApp phone number
- Messages and information you send to the chatbot
- Appointment, support, or service-related information
- Uploaded documents, images, or files (where applicable)
- Device and usage information provided through the WhatsApp Business Platform
2. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide customer support
- Schedule appointments or manage requests
- Deliver services through Flydoc and Flyagent
- Improve our chatbot and customer experience
- Maintain security and prevent misuse
- Comply with legal and regulatory obligations
3. AI-Assisted Responses
Some conversations may be processed using artificial intelligence to provide faster and more accurate responses. While we strive for accuracy, AI-generated responses may occasionally contain errors. Users should verify important information before making decisions based on chatbot responses.
4. Data Sharing
We do not sell your personal information.
Your information may be shared only with:
- Authorized employees of Flier Corporation
- Trusted service providers who assist in operating our services
- Healthcare providers or organizations when using Flydoc and when necessary to provide requested services
- Clients using Flyagent where required to deliver chatbot functionality
- Government or regulatory authorities when required by law
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain conversation history and related information only for as long as necessary to:
- Provide requested services
- Improve our products
- Meet legal, contractual, or regulatory requirements
- Resolve disputes and enforce our agreements
7. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Delete your information where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
8. Sensitive Information
If you are using Flydoc, you may choose to share health-related information. Please provide only the information necessary for the requested service. Such information will be handled in accordance with applicable privacy and healthcare regulations.
9. Third-Party Platforms
This chatbot operates on the WhatsApp Business Platform provided by Meta. Your use of WhatsApp is also governed by Meta’s Privacy Policy and Terms of Service. Flier Corporation is responsible only for the information collected and processed through its own services.
10. Children’s Privacy
Our chatbot is not intended for children under the age permitted by applicable law unless supervised or authorized by a parent, guardian, or authorized healthcare provider.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will become effective upon publication or communication through our services.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Flier Corporation
Website: www.flierweb.com
Products:
- Flydoc – https://flydochealth.com/
- Flyagent – https://flyagent.cloud/
You may also contact us through this WhatsApp chat or via the contact information available on our website.